Information & FAQs
Please see below all our frequently asked questions answering things from order questions to the materials used!
Where are you based?
We currently have 2 locations London, UK and Madrid, Spain.
How are you sustainable?
In line with our mission to care for the planet, we use sustainable materials wherever we can. The fabrics used for our sportswear and accessories are made with recycled polyester and our woolly range is made with acrylic wool ensuring they’re animal-cruelty free!
Size doesn't matter!
We aim to offer sportswear and accessories that fit ANY body. Please refer to our size guides in the products’ images to ensure the perfect fit.
Shipping specifics
Shipping in UK
Delivery aims are 5-7 working days
- £3.99 standard shipping
- No shipping costs for orders £40 and over
Shipping in Spain
Delivery aims are 5-7 working days
- €4.95 standard shipping
- No shipping costs for orders €50 and over
Shipping in the EU
Delivery aims are 7-10 working days
- €8.95 standard shipping
- No shipping costs for orders €80 and over
Shipping Internationally
Delivery aims are 10-17 working days
- €12.95 standard shipping
- No shipping costs for orders €100 and over
***Please note that these delivery periods are subject to delay during peak business periods (we make everything by hand!)
Do you ship overseas?
Yep, we ship worldwide! All shipping costs are calculated at checkout and will be added to your order total.
How long will it take to get my order?
It totally depends on where you are! Generally deliveries can take 5-7 working days to arrive. Overseas deliveries can take anywhere from 7-17 working days.
Why does it take so long to get shipped?
To minimise waste and prioritise sustainability, all our products are made to order. Please allow 1-3 working days for your order to be made before shipping.
Which payment methods do you accept?
We accept all major payment methods including AMEX, MasterCard, PayPal and Apple Pay.
When will my card be charged?
Your card will be charged within 24 hours from the time you placed your order.
My order looks slightly different to the one on the website!
Please note that the final product’s colour and design may differ slightly from how it appears on your screen. This is due to a couple of things:
1. Your browser/device settings - the colours may appear slightly different due to varying settings on the device being used to view our website
2. The fabric used for our products comes in one continuous roll due to it being digitally printed. This means that your chosen pattern will be the same as seen on the website but the positioning of any details could be a little different depending on where on the fabric we are when it comes to making your order.
Do you have any other fabric and wool options?
Love the products but can’t find a design or wool colour you like? No worries, reach out to us through our contact page for more information on what else we can offer.
Can't find the answer you're looking for?
You can reach out to us through our contact us page!